Publisher review:MessageSuite is a professional messaging software suited for helpdesk and trouble ticket solutions. MessageSuite is a professional messaging software suited for helpdesk and trouble ticket solutions, live support management and project related communication.
Increase customer satisfaction while reducing your own expenses and shorten the answer time for all support & pre-sale inquiries - MessageSuite is the first choice ! General features
- Fast and reliable database engine; also designed for high load applications.
- Customizable database structure to store individual content.
- Online (web, e-mail) and offline (telephone, fax, postal) communication channels.
- Imports messages from POP3 mail accounts (supporting attachments).
- Ability to prepare ready-to-print or ready-to-fax documents automatically.
- Versatile message management; you will never lose a communication thread.
- Expandable system - multiple staff members, topic categories and user groups.
- FAQ and KnowledgeBase solutions allowing instant access to your resources.
- Clear message color-coding system on staff panel and user lounge.
Additional "plus" version features
- Live chat capability to talk directly with people and customers.
- Suited especially for pre-sale inquiries & human-powered support applications.
- Selects the best-suited chat partner automatically; records sessions; and more.
- Easy chat implementation to websites; indicators for "chat now" / "leave mail".
- Perfect integration of the chat functions into the entire communcation system.
Admin panel / Staff panel features
- Human-friendly interface design; clearly structured and easy to use.
- Convenient access to all facets of the system with any web browsing software.
- Staff panel - multi-account panel to work on cases (determinable permissions).
- Ability to support multiple topic categories (each with independent settings).
- Filters mails & forwards messages to correct recipients; custom autoresponders.
- Advanced case management; (e.g. tracking ID assignment, message handling).
- Allows staff members also using their favorite e-mail clients to work on cases.
- Handles different staff groups (custom preference settings available).
- Various moderation and permission settings to keep control over the system.
- Comprehensive overall usage statistics and efficiency reporting module.
- Intelligent fraud prevention system (stops any abuse of your communication).
User lounge features (web panel for online user access)
- Fully customizable web frontend (powerful template system); translatable.
- Seamless integration into any existing website layout.
- Built-in user management; case history and other services for registered people.
- Step-by-step guidance for placing inquiries online (clear and smooth process).
- Fuzzy logic powered search engine for FAQ and KnowledgeBase searches.
- Possibility to forward selected KnowledgeBase and FAQ articles via e-mail.
- Auto-answering of inquiries to relieve your operators from recurring questions.
- Users can send and answer messages also by using their standard mail clients.
MessageSuite is a Perl script for Other scripts design by SunnyScript.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
MessageSuite is a professional messaging software suited for helpdesk and trouble ticket solutions.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
MessageSuite script details 
